How to tell us we got something wrong, what we do about it, and how corrections appear on our articles.
Tell us what is wrong
If you believe something we published is inaccurate, unfair or out of date, email [email protected].
Include:
- the headline and a link to the article
- the specific sentence or fact you are disputing
- what you say the correct position is
- anything that supports it, such as a document, statement or link
- your name and a contact number or email
You do not have to be the subject of the story to ask for a correction. Anyone can.
What happens next
We acknowledge every correction request within one working day. Where the fix is clear, we make it immediately. Where we need to check with sources or wait for a response from a third party, we tell you that, and we come back to you within five working days.
If we agree we got it wrong, we fix it and we say so on the article. If we do not agree, we tell you why, in writing.
How corrections appear on our articles
We do not quietly edit stories. Every substantive change is visible on the article itself.
- Correction. Used when we published something factually wrong. A correction notice appears on the article stating what was wrong, what the correct position is, and the date the correction was made.
- Update. Used when the story has moved on, or when we have added new information that changes the picture. An update note records what was added and when.
- Clarification. Used when what we published was accurate but capable of being misread. The clarification explains the point.
- Retraction. Used when a story cannot be corrected because its central claim was wrong. We retract it, explain why on the same page, and leave the page in place.
Every article also shows the time it was published and the time it was last updated, so you can see when it changed.
What we do not do
We do not unpublish articles on request. A published story is part of the record. If a story is wrong, we correct or retract it in the open rather than deleting it. In exceptional cases, such as a genuine risk to someone’s safety or a legal requirement, we may remove or anonymise material, and we will note that the page was amended.
We do not remove accurate reporting because a person or organisation finds it inconvenient, and we do not remove it in exchange for payment or advertising.
Right of reply
If we reported on you and you believe we did not represent your position fairly, send your response to [email protected]. Where the complaint has merit we will publish your response, or a summary of it, on the article.
Our standard
We apply the Code of Ethics and Conduct for South African Print and Online Media, which requires that a publication make amends for presenting information or comment that is found to be inaccurate, promptly and with appropriate prominence. Our corrections are placed on the article itself for that reason.
Swisher Post is not currently a subscriber member of the Press Council of South Africa, so we handle complaints about our journalism directly. Complaints are decided by the editor. Our full standards are set out in our editorial policy.
Contact
Corrections: [email protected]
Editorial: [email protected]
Last updated: 27 September 2026